Information We Collect
- Phone number — for sign-in via one-time password (OTP).
- Face & skin photos — submitted for analysis; stored against your account to power your skin diary and before/after progress tracking.
- Skin-analysis results — cosmetic scores and summaries derived from your photos.
- Routine, reminders & usage activity — to run the app and improve it.
- Device & diagnostic data — for crash reporting and performance analytics.
How We Use Your Information
- To analyse your selfie for cosmetic attributes and show progress over time.
- To generate routines, reminders, and personalised (non-medical) guidance.
- To authenticate you and secure your account.
- To monitor reliability and improve the App.
Photo Consent
We ask for your explicit consent before your first skin scan. You may withdraw consent and delete your photos at any time from within the App.
Sharing & Processors
We share data only with service providers who help us run RAE, under contract:
- AI analysis — Google Gemini for cosmetic photo analysis and chat.
- SMS / OTP delivery — MSG91.
- Push notifications, crash reporting & analytics — Firebase (Google).
- Subscription management — RevenueCat.
- Cloud hosting & object storage — secure cloud infrastructure.
Retention & Deletion
We keep your photos and history for as long as your account is active so your progress timeline works. You can delete individual scans, or your entire account and all associated data, from within the App. On account deletion we remove your personal data except where retention is legally required.
Security
Data is transmitted over HTTPS and stored with access controls. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of skin photos.
Your Rights (DPDP Act)
- Access, correct, and erase your personal data.
- Withdraw consent (e.g., for photo processing).
- Grievance redressal — contact our Grievance Officer below.
Children
RAE is not intended for children under 13 without verifiable parental consent.
Not Medical Advice
RAE provides cosmetic guidance only and is not a medical device. It does not diagnose, treat, or cure any condition. For medical concerns, consult a qualified dermatologist or physician.
Changes to This Policy
We may update this policy and will post the new "Last updated" date here. Continued use of the App after changes constitutes acceptance of the updated policy.
Contact / Grievance Officer
Sentra Innovations Private Limited
Kochi, Kerala, India